BPM business process management for banks

Changing customer behaviour and increasing customer expectations and requirements force banks and financial institutions to provide services and banking products digitally or to integrate customers directly into the processes. New self-service offers are emerging, while innovative financial products require customer data at different touchpoints. At the same time, legal requirements are driving complexity and the demand for digitisation even higher.

But how to implement? BPM - Business Process Management - is an important method for banks and financial institutions to implement digitisation. Our certified specialists use state-of-the-art tools to master your challenges.

What advantages does BPM bring?

Compliance

Workflows support employees in complying with legal requirements.

Cost optimisation

Digitised processes can be automated and reduce operating costs.

Quality Assurance

Active controls and audits increase quality and reduce error rates.

Customer benefits

Digital delivery of products and processes creates positive service experiences.

"Customers transfer their digital experiences from other industries to the banking world. Financial institutions therefore have to digitise their processes in a customer-oriented way, develop new products and service experiences - fundamentally, to better understand customers. We support them in doing so."

Fabian Erni, Member of the Management Board - Head of Software Development

How to implement process management in the core banking system?

Onboarding of new bank customers, hold mail enforcement or self-service mortgages are just a few examples of highly regulated processes in banks that can be optimised and accelerated through digitisation. What they all have in common is their use of data held in the core banking system.

Our certified specialists rely on the best BPMN tools and integrate them into your core banking system. For Avaloq banks, HCLTech Confinale Wealth Solutions has developed its own integration layers and REST APIs. This allows for data to be used unhindered across departments and touchpoints for clients in a value-added way.